A recent survey stated 80% of organizations think they provide superior customer service. However, the shocking part is that only 8% of their customers feel so. CCES is a customer service training program which focuses on the importance of customer services.

Customer service is seamless when product knowledge is combined with soft skills application. Our training program revolves around understanding stages in customer experiences, establishing moments of truth, internal & external elements impacting customer service. We also focus on training to handle irate customers.

Customer service has a universal application, irrespective of the size, nature and segment of the business. Our course will motivate students to be more customer-centric and remain focussed to provide outstanding service which creates a lasting impression.